Privacy and transport request data

We use the smallest practical amount of data to prepare a request and follow service quality.

What is collected

General technical context such as page, route, language, device, and traffic source.
On a WhatsApp booking click: a random request reference, requested route, and request time.
An additional name or contact number is collected only when optional fields are enabled and the customer chooses to provide it.
Passenger Care opens only with a strong random token linked to the request.

What is excluded from general analytics

Names, phone numbers, detailed locations, and free-form trip notes are not sent to general analytics tools. Booking details remain in the protected lead flow.

AI assistant

If you use the chat assistant, the messages needed to prepare the request are sent to the model provider. Message size, history, and usage limits are reduced to control cost and data. You can book directly through WhatsApp without using the assistant.