Cancellation & Refund Policy
This page outlines our transparent cancellation guidelines, deposit conditions, and refund procedures for private transport bookings.
1. Bookings Without a Deposit
Bookings that do not require an upfront deposit may generally be cancelled without financial penalty. For short-notice bookings, customers are requested to provide notice at least two hours prior to the scheduled pickup time.
2. Deposit Requirements & Refunds
Deposit requirements depend on the route, timing, vehicle category, and specific operational arrangements. Specific refund terms are communicated before payment is completed. Deposits are generally refundable when cancellation occurs within the agreed timeframe.
3. Non-Recoverable Expenses
Genuine non-recoverable operational costs (such as dispatched vehicles, partner fees, special causeway permits, or customer no-shows) may be deducted for very late cancellations.
4. Non-Fulfillment by Vendora
If Vendora Transport is unable to fulfill a confirmed booking and no acceptable alternative arrangement is agreed upon, all payments received for that booking will be refunded.
5. External Events & Force Majeure
Border closures, official government restrictions, severe weather conditions, or emergencies beyond reasonable control may require rescheduling or revised trip arrangements in coordination with the customer.