Passenger Care

Customer Support & Complaints Policy

We welcome customer feedback and inquiries to ensure high quality and passenger satisfaction.

at any time, subject to availability coordination

Private vehicle

Journey reference

1. Direct Communication Channels

Customer support and dispatch operations can be reached directly via:

Booking WhatsApp & Dispatch: +973 3322 5954
Customer Care Support Phone: +973 3340 4044

2. Complaint Handling

If you experience any issues regarding your trip, driver, or vehicle, please provide your booking reference to dispatch operations for immediate resolution.

3. Passenger Care Portal

Our Passenger Care system enables passengers to submit post-trip feedback securely.